The festive season is upon us, and before you hang up your Santa hat and switch on the out-of-office reply, it’s worth checking your own “naughty or nice” list for your business.

Here’s your December checklist to make sure everything’s wrapped up nicely before the holidays:

Office Opening & Closing Times

Have you decided when your sleigh is taking off for the holidays? Make sure your team knows, and your customers know too, early closures, days off between Christmas and New Year, or first day back in January. No one likes wandering into a closed workshop like Rudolph in a foggy night!

Website & Social Media Updates

Your website and social channels are your holiday elves, let them do the work! Update your opening hours, delivery cut-offs, and service pauses. Pin a post, slap a banner on the homepage, whatever it takes to keep customers in the loop.

Personalised Customer Communications

A little festive love goes a long way. Send a cheerful e-message, a newsletter, or even a Christmas card to your customers. Include key info: last delivery dates, out-of-office arrangements, and when you’ll be back to spread cheer again.

Out-of-Office & Delivery Planning

Set up your out-of-office reply and make sure anyone who pops a query knows what to do while you sip your mulled wine. Highlight any final dates for deliveries or services so nobody gets a lump of coal instead of their order.

A few tweaks now will save you from post-holiday chaos, keep your customers smiling, and make sure your business slides into the New Year as smoothly as Santa down a chimney.

Need help, contact Doris today!